Service Update

Customer Service Update

We’re currently experiencing an exceptionally busy period, which, combined with temporary staff shortages, is affecting our usual response times.

We want to reassure our customers that we’re working hard to keep everything running as smoothly as possible.

Orders and Dispatch

Our warehouse team is continuing to process and dispatch orders as quickly as possible.

We’re prioritising getting orders out to customers, although some orders may take a little longer than usual to dispatch.

Once your order has been dispatched, you’ll receive an email with your tracking information.

Customer Enquiries

We’re currently receiving a high volume of telephone calls and emails, which means it may take us longer than usual to respond.

If you’ve already emailed us, please bear with us. There’s no need to send additional messages about the same enquiry, as this can create further delays.

We’re working through enquiries as quickly as we can and appreciate your patience.

We’re Recruiting!

We’re actively recruiting an additional member of staff to strengthen our team and help us maintain the level of customer service our customers expect.

If you’re interested in joining us, please visit our We’re Hiring page.

Thank You for Your Patience

We’re a small, dedicated team, and we take pride in providing good customer service.

We recognise that our response times haven’t always been up to our usual standards recently, and I sincerely apologise for any inconvenience this may have caused.

Thank you for your patience, understanding and continued support.

Crossbows.co.uk